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General information

Thank you for staying at Boutique Hotel ‘t Klooster. We kindly ask you to follow the below house rules, so that you will have a relaxing and memorable stay.


Check-out
Check-out is at 11 a.m. If you desire a later check-out, this can be requested at the front office on the day of departure and depends on availability. Additional charges apply.
 
Children
All children (persons under 18 years) staying at the hotel must be accompanied by an adult and must be supervised at all times.

Environment

We kindly ask you to consider the environment when using water, electricity, and air conditioning. Please close the doors and windows when the air conditioner is on and turn the electronics and appliances off when leaving the room.

Fire or other emergencies
In case of fire, please notify the team immediately. Fire evacuation plans are located in all rooms. Please read them carefully and follow the instructions for your own safety. In case of another emergency, please also contact the front desk team immediately. After opening hours, alert the security and call the authorities.

Ambulance emergency telephone number: 912

Police and Fire department telephone number: 911

 

Front Office
The front desk is open daily from 7:30 a.m. to 7 p.m. When checking out after closing hours, please settle your account the day prior before 6 p.m.

The pool

The pool is open from 7 a.m. to 8 p.m. Diving is strictly prohibited.

 

Guest behavior

Guests are expected to behave and dress appropriately at all times. Kindly follow hotel procedures and/or requests, the house rules, and the terms & conditions. Please respect and consider the property of the hotel, its employees, and guests. Guests are requested not to disrupt operations or the comfort, safety, and enjoyment of other guests. Please do not cause offense to other guests or members of staff. We reserve the right to refuse accommodation and/or services if we consider this provision to have been breached.

In this case, the hotel is not obligated to refund you for lost accommodation, other services, or any other loss or expense incurred.

Housekeeping
Our housekeeping staff will clean your room on a daily basis unless your booking states otherwise. If you require fresh towels, leave the towels you wish to exchange on the floor. Room inventory (pillows, linen, bath towels, remotes, etc.) is intended for your use while staying in the hotel and are not to be taken out. Please do not flush any hygienic disposals of feminine or baby care products through the toilet, but use the bins provided instead.

Luggage
A luggage room is available 24/7 for luggage storage. Note that the hotel will not be held responsible for damaged or missing baggage during storage.

Quiet hours
Please be mindful of other guests and stay quiet from 10 p.m. and 7 a.m. in all rooms and public areas. Disrupting the peace and quiet may result in immediate ejection. The hotel expects that other guests, neighbors, and staff are treated with respect and consideration.

Visitors of guests

Persons not staying at the hotel may only access the rooms if registered at the reception beforehand. Additional costs may apply. The hotel reserves the right to deny access in particular cases.

 

Parking
The hotel does not have its own parking spaces. Public car parking spaces are available nearby the hotel, which can be used at your own risk. It is advised not to leave any valuables inside your car. The Hotel does not accept responsibility for loss or damage for parking in public spaces.

Pets

Pets are not allowed in the hotel with the exception of guide-, and therapy dogs if this has been arranged prior to checking-in.

Security
Please store your valuables in the in-room safe. Please ensure you lock your room when leaving and keep the electronic front door of the building closed. The entrances will be locked at night, but the building can be accessed at all times via a room key card. Please notify the reception immediately if you lose your hotel keys.

 

Smoking, Illegal Drugs & Weapons

Smoking is under no circumstances allowed in the rooms. All rooms are equipped with smoke detectors. In case of a false alarm due to smoking, the guest has the responsibility to cover the fire department costs. The designated smoking areas within the property are in the courtyard. Please use the ashtrays provided.

Weapons, drugs, or any other illegal substances are strictly prohibited within the hotel. In the event, this does happen, you will be immediately escorted off the premises, while the authorities will be notified. Misbehavior caused by alcohol-, or drug abuse is not tolerated and may also result in immediate ejection from the hotel property.

 

WIFI

Our hotel offers free WIFI. Please ask the front desk for the password.

 

General Terms & Conditions do apply and can be found online or at the hotel.

Thank you for reading and following our house rules.

We wish you a wonderful stay at Boutique Hotel ‘t Klooster!